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Returns


At Lumens, we are committed to our customer satisfaction. For most products on our website, if you don't like it, you may return it within 30 days for a refund (in new, uninstalled condition and original packaging).

To request a return, click here to find your order. Locate your order and the line item that you would like to return and follow the instructions. Once your return request has been authorized you can download your shipping labels or receive them by email. Simply print, attach to the box and drop off at your local UPS store.

Your refund credit will be issued after the item has been returned and inspected.

The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return.

Any expedited shipping charges you paid on the original order are non-refundable.

EXCEPTIONS - We cannot accept returns of:

  • Products that have been clearly identified as non-returnable on the Product Details Page
  • Products that have been installed or assembled
  • Products that are not in the original condition and packaging
  • Products with unwrapped crystals
  • Bedding or other linens that have been opened (even if washed)
  • Products that are Made-to-Order, Custom or Special Order to your specifications
  • Light bulbs
  • Large quantities of the same product (6 or more)
  • Lumens Annex, Open-Box items or Clearance merchandise

Before ordering large quantities or special order or custom products we encourage you to ask for as much information as you need, including swatches, finish samples etc.

Note that a request to return items totaling more than $5,000 may incur restocking fees. We reserve the right to apply refunds in the form of a store credit in certain circumstances.

Canadian Orders – orders returned from Canada will have shipping and any applicable taxes and customs duties deducted from the refund. Please call customer service for an estimated cost.

Some brands are excluded.

Alessi, Artek, Arteriors, Artkalia, Bambrella, BDI, Bernhardt Design, Blomus, Blu Dot, Calligaris, Cane-line, Carl Hansen, Cherner Chair Company, Chilewich, Copeland Furniture, Driade, dweLED, Ethnicraft, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Gan Rugs, Greenington, Gus Modern, Heller, Herman Miller, Hinkley, Hubbardton Forge, Huppe, Iittala, Kartell, Kebe, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Luceplan, Lyon Beton, Magis, Marset, Midj, Minka Aire Fans, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Moooi Carpets, Nanimarquina, Nelson Bubble Lamps, Nomon, Petite Friture, QLOCKTWO, Roll & Hill, Secto Design, Teckell, Toulemonde Bochart, Visual Comfort, Vitra, Vondom, WAC Lighting, ZANEEN design. Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. All open-box, clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Discount does not apply to furniture, clearance or open-box items.

Brand exclusions:

*Exclusions apply. Certain brands prohibit discounting and are excluded from this offer:

&Tradition, Alessi, Artek, Arteriors, B&B Italia, Bambrella, BDI, Bernhardt Design, Big Ass Fans, Blomus, Blu Dot, Calligaris, Capital Lighting, Cappellini, Carl Hansen, Casablanca Fan Company, Cerno, Cherner Chair Company, Chilewich, Contardi Lighting, Copeland Furniture, Corbett Lighting, Craftmade, Currey & Company, Cyan Design, Davide Groppi, dweLED, EcoSmart Fire, Eglo, Elan Lighting, ET2 Lighting, Ethnicraft, Fanimation Fans, Fatboy,Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Fritz Hansen, Gabriel Scott, Gan Rugs, Generation Lighting, George Kovacs, Greenington, Gus Modern, Heller, Hennepin Made, Herman Miller, Hinkley, Hubbardton Forge, Hudson Valley Lighting, Humanscale, Hunter Fans, Huppe, Iittala, J. Adams & Co., Juniper Design, Kebe, Kichler, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Louis Poulsen, Luceplan, Lyon Beton, LZF, Magis, Marset, Maxim Lighting, Metropolitan Lighting, Michael Anastassiades, Midj, Minka Aire Fans, Minka-Lavery, Mitzi, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Monte Carlo Fans, Moooi, Moooi Carpets, Nanimarquina, Noir, Nomon, Oxygen Lighting, Pablo Designs, Petite Friture, Poltrona Frau, QLOCKTWO, Quorum International, Regina Andrew, Robert Abbey, Roll & Hill, RS Barcelona, Savoy House, Schonbek, Secto Design, SONNEMAN Lighting, Steelcase, Stickbulb, Studio M, Teckell, Terzani, The Great Outdoors: Minka-Lavery, Toulemonde Bochart, Troy Lighting, Troy RLM Lighting, Vibia, Visual Comfort Modern, Visual Comfort Architectural, Visual Comfort Fan, Visual Comfort Signature, Visual Comfort Studio, Vitra, Vondom, WAC Lighting, ZANEEN Design

Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. Clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.